"Welcome Mrs.Pita, Now go Home" (The Difficult Patient at the Front Desk); Customer Service Excellence in Orthodontics

Sunday, 7 February 2010 11:00 - 13:00, Parkside Ballroom A

Chairperson

Sanjivan Kandasamy

Australia

"Welcome Mrs.Pita, Now go Home" (The Difficult Patient at the Front Desk)

Rosemary Bray, United States

Customer Service Excellence in Orthodontics

Kevin Theroux, United States